<Back to 2018 Summit Series

Thanks for a great 2018 West Michigan Summit!

This full day conference will be interactive, educational, and will demonstrate why technology is part of the solution to providing the best care possible.

Since 2010, the American health care system has been engaged in an effort to examine and fundamentally change the way we deliver, experience, and finance care. There is little doubt at this point that the process of transforming care is a marathon; each mile is a success to celebrate and to inspire us forward.

The theme of GLHC’s 2018 Summit Series, “Maintaining Momentum in Care Transformation”, acknowledges the reality of change and progress that the healthcare community has made. It also focuses us on staying vigilant to how we can continue to make progress toward achieving a fully sustainable and integrated healthcare ecosystem.


October 22, 2018
8:00 am – 4:00 pm


Prince Conference and Event Center at Calvin College
1800 E Beltline Ave SE
Grand Rapids, MI 49546

Who should attend:

Health and social service professionals, as well as community leaders, interested in using technology to better coordinate patient care, enhance care delivery, improve staff workflow, and reduce the cost of healthcare across the care continuum.

This event is an opportunity to network with fellow health professionals in the area and to discuss ways that the community can collaborate and leverage GLHC services and expertise.

This event is open to the public and free of charge.



Registration, Breakfast, + Visit with Sponsors

8:00 – 8:45  am, Fireside Room


Welcome and Keynote Speaker: Susannah Fox

8:45  – 10:00 am, Great Hall
Introduction by Doug Dietzman, GLHC CEO


Healthcare organizations face an increasingly complex mission amidst rapid technological change. As the Chief Technology Officer at the U.S. Department of Health and Human Services, from May of 2015 – Jan. of 2017, Susannah Fox ran an innovation lab aimed at improving operations within a massive federal agency. Her small team of change agents had a big impact on the organization, using the power of data and technology to improve the health and welfare of the nation.  Her presentation will share how the entrepreneurial spirit can be sparked in even the most conservative bureaucracies.

Susannah was the Entrepreneur in Residence at the Robert Wood Johnson Foundation from Sept. 2014 – May 2015.  She also served 14 years at the Pew Research Center, where she directed their health and technology portfolio.


Break + Visit with Sponsors

10:00 – 10:15, Fireside Room


Panel Discussion: Creating Care Connected Communities by having a Robust Understanding of Patient Care History

10:15 – 11:15 am, Great Hall

Todays patients are mobile, visit multiple healthcare professionals throughout their lifetime, and sometimes have incomplete recall of their medical history.  Healthcare and human service organizations can meet patients where they are at by accessing the Great Lakes Health Connect community health record, called the Virtual Integrated Patient Record (VIPR). VIPR provides patient specific, detailed record of healthcare interactions and medical history from over 200 organizations that contribute information in real time. Real-world examples from panelists will demonstrate the diversity and flexibility of VIPR.

Breakout Sessions

11:30 am – 12:15 pm, Multiple Rooms (see below)


Board Room

The Secret to Achieving Joy AND Avoiding Burnout at Work!
Evelyn Clingerman, PhD, RN,CNE, FNAP

Most people find joy in working and contributing to work in the health care sector. People in the United States work 35 to 40 hours every week, which roughly translates to 80,000 hours during a career! Being happy and avoiding career burnout is very important. In this breakout session, you will identify how to achieve joy at work; recognize warning signs of burnout; and you will take away a relevant technique to optimize joy in your work.

After attending this session, you will be able to: Identify signs and effects of burnout on individuals and organizations; Identify three strategies you can us to achieve joy in work; Identify three strategies you can use to avoid burnout at work.

Great Hall

Referral Application: Bridging the gaps in coordination of patient care
Carrie Strom, GLHC Implementation Consultant, and Steve Spieker, Manager of Solution Support

The GLHC Referral Application offers healthcare organizations and providers a secure system for sending and receiving referrals throughout Michigan.  In the nearly eight years since first use, minor changes and improvements have been made. In 2018, a major upgrade is being released. The upgrade transforms the tool into a web based application with a modern user interface and intuitive tools that provide transparency throughout the referral process. Learn about the upgrade and about how one Michigan community is using it to transform healthcare and integrate social and medical services.

Willow Room

Begin with the end in mind: Health Information Technology as a link to honoring a person’s advance directive
Carol Robinson DNP, MS, BSN, RN, CHPN, Making Choices Michigan, Community Coordinator, and Mary Graham, GLHC Manager of Community Engagement

Healthcare providers and organizations need to know their patients’ wishes for “what matters most” when they can’t speak for themselves.  In this session, Making Choices Michigan will offer best practice and practical resources to support the right (and desired) care at the critical time.

Fireside Room

Visit with Sponsors

Thank you to following sponsors that made the 2018 Summit Series possible! By working together we can achieve a fully sustainable and integrated healthcare ecosystem. Sponsors will have booths set up in the Fireside Room. Stop and ask them what they are working on! Check out the full list of sponsors here.



12:15 – 1:10 pm, Fireside Room and Great Hall


Breakout Sessions

1:10 – 1:55 pm, Multiple Rooms (see below)


Board Room

Changing Health Informatics Education to “Hardwire” Collaboration and Team Skills
Cynthia Coviak, PhD, RN and Guenter Tusch, PhD

For more than a decade, leaders in health professions education have highlighted the needs of practicing health care providers for competencies in health informatics. Simultaneously, the demand for health information technology (HIT) applications has prompted increasing numbers of computer scientists and students in non-clinical informatics programs, who have little or no experience in the health care enterprise, to pursue degrees in the HIT field.

This presentation will address the efforts of the American Medical Informatics Association (AMIA) to redefine the competencies of the members of the health informatics workforce. Techniques that can be used in current work environments to foster the multidisciplinary focus of the AMIA-defined competencies, and features of a planned interprofessional health informatics certificate program designed to engage informatics and health care professionals in learning experiences to support development of these competencies, will be described.

Great Hall

Using the Community Health Record (VIPR) to Coordinate Care
Tracy Webb, GLHC Implementation Consultant, and Mary Graham, GLHC Manager of Community Engagement

How do you find out what is going on “out there”? The Community Health Record is a vital resource for accessing clinical information on care that occurs “out there” (not in your practice/organization) In this presentation, attendees will see a demonstration of the application.

Willow Room

Referral Application User Forum

Carrie Strom, GLHC Implementation Consultant, and Steve Spieker, GLHC Manager of Solution Support

The workflow within each organization that uses the Referral Network is unique. The flexibility of the Referral Application allows it to be used in these diverse situations. Current users of the iNexx Command Center Referral Application are invited to this structured discussion of best practices and additional ways that the tool can help them find efficiencies within their organization. Prepared questions and examples are welcome.

Fireside Room

Visit with Sponsors

Thank you to following sponsors that made the 2018 Summit Series possible! By working together we can achieve a fully sustainable and integrated healthcare ecosystem. Sponsors will have booths set up in the Fireside Room. Stop and ask them what they are working on! Check out the full list of sponsors here.



Plenary Speaker: Mahshid Abir, MD, MSc

2:10 – 3:15 pm, Great Hall
Introduction by Brian Mack, GLHC Manager of Marketing + Communications

Brief bio: Dr. Abir is an emergency physician, health services researcher with a joint appointment at the University of Michigan and the RAND Corporation. As the director of the ACUTE Care Research Unit, Dr. Abir’s research evaluates the continuum of acute care delivery in the United States, including pre-hospital, emergency, inpatient, and ambulatory care, with a focus on addressing policy-related questions pertaining to utilization, quality, efficiency, outcomes, and costs of acute care delivery in these settings. Her portfolio of funded projects includes NIH and foundation grants, and funding from state and federal government.

Presentation Title: The System for Opioid Overdose Surveillance (S.O.S.)

Presentation description: The System for Opioid Overdose Surveillance (S.O.S.) links data from emergency departments, emergency medical services, and medical examiners which allows for accurate assessment of the number of non-fatal and fatal overdoses. S.O.S. increases the timeliness and quality of overdose reporting so that regional strategies to reduce fatal and non-fatal overdoses can be developed.

Closing Comments: Doug Dietzman, GLHC CEO

3:15 – 4:00 pm, Great Hall


Visit with Sponsors

4:00 – 4:30 pm, Fireside Room