Direct – Secure Messaging works the same as email, but with the addition of secured encryption of the body of the message and any attachments. This encryption enables the standard email protocol – which is unsecured – to be used securely to send and receive messages protecting patient information.

Command Center Direct User Guides

WebDirect User Guides

GLHC Direct Addresses

Other Direct Addresses

Great Lakes Health Connect (GLHC) publishes HISP (Health Information Service Provider) directories as a service to the healthcare community and for informational purposes only.  A listing in a directory is not a GLHC endorsement of the provider or the organization.  The directories are updated regularly, but GLHC does not guarantee accuracy, completeness, or timeliness of each directory. Direct addresses should always be confirmed before sending Protected Health Information (PHI) or other confidential information.  Use of the directories is authorized only to transmit patient information for treatment purposes; any other purpose is expressly prohibited.

To send and receive Direct messages, a HISP needs to be part of the Direct Trust Bundle or the HISPs need to have shared trusted certificated with each other. GLHC cannot guarantee the delivery of Direct messages sent to addresses listed within these directories.

If your organization would like to have a Direct address directory posted on the GLHC website please follow these steps:

  1. Download the Direct Address Directory Template
  2. Complete the spreadsheet – do not change the column order or make other formatting changes
  3. Save the spreadsheet in this format … Organization Name Direct Addresses MMDDYYYY
  4. Send the completed spreadsheet to with the following information
    1. Organization Name
    2. Finalized Date
    3. Contact Name, Title, Contact Information
    4. Approximate date of next update

Administrator Resources

Administrator Command Center Resources