Big ideas from big names in Health IT

Written by: GLHC

2019 Summit Series Keynote Speakers

The barriers that stand between current state and optimal state of the healthcare system are complicated and numerous.  These barriers prevent organizations and providers from delivering, coordinating, and tracking patient care. By harnessing the power of technology and relationships, we can break down those barriers.

These observations about the healthcare industry are what inspired the theme of the 2019 Summit Series … “Breaking down barriers – connecting cultures of healthcare.”

Organizations, departments, teams, and individuals must create and exude a culture that rewards creativity, excellence, and flexibility. In addition, we as healthcare professionals must embrace those we seek to serve, not just as patients, but as equal and engaged partners in care delivery. By connecting these cultures of care, we can achieve a fully sustainable and integrated healthcare ecosystem.

Each of the 2019 Summit Series keynote speakers provided their unique perspectives on these dynamic relationships, and provided insight into how we all can work toward creating care connected communities!


Lygeia Ricciardi – “Patient/Consumer Engagement Through Digital Health”

Metro Detroit Summit – Friday, September 20, 2019

Lygeia Ricciardi Chief Transformation Officer at Carium

The traditional healthcare experience paradigm of physician/providers as all-knowing oracles dispensing treatment to passive patients who obediently and unquestioningly receive care and follow instructions is over. The era of empowered patients as discerning consumer partners in healthcare is here. Technology has both contributed to this shift, and can be leveraged to help healthcare professionals better respond, engage, and satisfy the populations they serve.

The “4 C’s” of Consumer Engagement in Healthcare:

  1. Culture – Intentional Consumer Focus
  2. Convenience – Make it Easy for the Consumer
  3. Completeness – See the Whole Person in Context
  4. Customize – Personalize Care to the Individual


Dr. Joyce Lee – “Participatory Design and the Making of Health”

Metro Detroit Summit – Friday, September 20, 2019

Dr. Joyce Lee Physician, Designer, and Research Professor of Pediatrics at the University of Michigan

All of us inside health care create experiences. Whether we’re clinicians, technologists, administrators, or care managers, we are ALL designers. We have an incredible opportunity to identify dysfunction and pain inside the system, and make a positive difference for those we serve. It’s about meeting people where they are, and applying technological solutions to help people to promote health.

  • You needn’t be a professional “designer”. Design is just a form of problem solving – something we all do every day.
  • When something doesn’t function the way we expect it to, we often automatically assume user error. But the disconnect is often a function of the way something was designed.
  • Usability is the absence of frustration in using something. The user can do what they want to do, the way they expect to be able to do it, without hindrance, without hesitation, without questions.
  • Be empowered to make small incremental changes in your own micro environments. Don’t create work-arounds, attach the problem at the source. Those small positive improvements can lead to broader, more intuitive, advancements at the macro level.


Regina Holliday – “Patient Advocacy Through Art”

Capital Area Summit – Wednesday, October 23, 2019

Regina Holliday Patient Rights Activist, Artist, Founder of Walking Gallery

Regina Holliday’s husband, Frederick Holliday II, passed away in 2009 following a battle with kidney cancer. The Holliday’s experience with the healthcare system while managing Fred’s treatment can be described as disastrous. Following his death, the ordeal served as the catalyst for Regina to turn her artistic gifts toward patient advocacy.

  • Regina founded “The Walking Gallery of Healthcare”, an advocacy organization of healthcare professionals who attend events and conferences wearing hand painted healthcare testimonials on the backs of their business suits.
  • Her work helped launch a national conversation about making patients’ electronic health records readily accessible in language and formats that they can understand and use to inform and facilitate treatment and outcomes.


Carla Smith – “Harnessing Digital Health to Engage Consumers”

Capital Area Summit – Wednesday, October 23, 2019

Carla Smith

The transition from fee-for-service healthcare delivery to Value Based Care (VBC) is well underway and growing across the country. VBC is hard work in terms of its billing complexities and data reporting standards. Harnessing the power and the promise of digital technology can help us move the needle in achieving VBC; both in improving providers’ capacity to meet these demands, and in engaging patients as consumers of healthcare.

  • Artificial Intelligence (AI) demonstrates myriad opportunities to activate the wealth of data available to providers.
  • Key to the success of encouraging patient engagement is improving health literacy. More than 90M adults in the U.S. have low health literacy which effects decision making, and ultimately overall health status.
  • Personal health decisions are complex, often with hidden drivers that defy logic or self-interest.
  • Digital health innovations offer a variety of tools, inroads, and interventions that can assist in engaging patients as consumers and driving improved outcomes.


Sara Esty – “Building a DHHS and Statewide Data Roadmap”

Capital Area Summit – Wednesday, October 23, 2019

Sarah Etsy

Evolution of healthcare in the U.S. has resulted in a system that is fragmented, inefficient, and ineffective in matching identified needs with available resources. In no arena is this fragmentation more evident than in the lack of interoperability in digital health information infrastructure across the country. Despite these national deficiencies, at the state level Michigan is a leader in driving the electronic interconnectedness of the healthcare system.

  • Health IT interoperability continues to be a national focus with newly proposed federal rules from HHS (CMS and ONC)
  • In order to maintain its leading position in the nation, as well as keep pace with impending rule changes, Michigan is updating its Health IT strategic plan.

Dave deBronkart – “Let Patients Help Improve the Future of Care”

West Michigan Summit – Thursday, November 14, 2019

Dave deBronkart / e-Patient Dave Author and Advocate

Patients are the most under-used resource in healthcare. Therefore, there exists a substantial disconnect between what patients value and what medicine offers. This is neither “anti-science” nor “anti-doctor”. On the contrary, what medical science is capable of today borders on the miraculous. Think what more would be possible if patients were actively equipped, engaged, empowered, and enabled to fully participate in their own care journeys.

  • Fundamental Principle: If you live long enough, things change.
  • “Patient” is not a 3rd person word. Your time will come – We are ALL patients, let them help!
  • Technology has democratized access to information and knowledge is power. They no longer need permission – and increasingly are no longer asking.
  • Paradigm Change – Engaging patients as co-producers in their health, with authority and control over decisions and resources, empowers them for improved experience and enhanced outcomes.

Links to video recordings and print transcripts of each keynote presentation in the GLHC 2019 Summit Series will be available soon!