2018 West Michigan Summit Recap

Written by: GLHC

Great Lakes Health Connect wrapped up the 2018 Summit Series on October 22 at the Calvin College Prince Conference Center in Grand Rapids, MI. Each year, GLHC invites healthcare stakeholders from across the state to join us at one of several regionally-based education events we call the GLHC Summit Series. This year’s Summit Series included a total of five events hosted in Cadillac, Saginaw, Lansing Troy, and Grand Rapids.

These events provide healthcare professionals the opportunity to gather for networking, education, and inspiration, and practical strategies for advancing care delivery and quality in their practices and organizations. The theme of the 2018 Summit Series was “Maintaining Momentum in Care Transformation”, and presentations were tailored to highlight the many ways that REAL innovation in healthcare is happening in Michigan, where it matters most – at the point of care.

For the first time in 2018, GLHC opened the Summit Series to sponsorship support from allied organizations. We are grateful for the financial partnership provided by AstraZeneca, eHealth Technologies, Data Strategy, and Mi-CCSI. Their support afforded us the opportunity to bring nationally renowned thought leaders to speak at this year’s events as keynote speakers.

Keynote Presentation – Susannah Fox

“Innovation as a Problem Solving Tool“


Susannah Fox is the former Chief Technology Officer for the U.S. Department of Health and Human Services. She is also a former Entrepreneur in Residence at the Robert Wood Johnson Foundation.

Drawing from her rich and extensive experience in both public and private sectors, Fox wove together a series of engaging stories to illustrate how any organization, regardless of its specific business focus or size, can create real solutions that meet their customer’s needs. The key is fostering a culture that encourages individual contributors to be creative and think “outside the box”. A full transcript of Susannah’s presentation, along with selected video clips will be available on the GLHC website soon!


Panel Discussion

Creating Care Connected Communities by having a Robust Understanding of Patient Care History


Today’s patients are mobile, visit multiple healthcare professionals throughout their lifetime, and sometimes have incomplete recall of their medical history.  Equipping healthcare and human service organizations with appropriate tools enables providers to deliver better care, provide a more positive experience for their patients, improve quality and outcomes, and reduce costs. The Great Lakes Health Connect community health record, known as the Virtual Integrated Patient Record (VIPR), provides patient specific, detailed records of healthcare interactions and medical history from over 200 organizations that contribute information in real time.

Carrie Strom, GLHC Implementation Consultant for West Michigan, was joined by Rosalyn Beene-Harris of Michigan Medicine, and Lynnea Bergman from Lakewood Family Medicine in this interactive session describing the value that VIPR delivers based on their first-hand practical experience.


Breakout Sessions


The Secret to Achieving Joy AND Avoiding Burnout at Work!

Evelyn Clingerman, PhD, RN,CNE, FNAP, Grand Valley State University


In this session, Dr. Clingerman shared insights from her research into the causes and implications of work related stress, as well as some strategies for preventing burnout. Most people find joy in working and contributing to work in the health care sector. For most Americans, a typical work week is 35 to 40 hours, which translates to roughly 80,000 hours over an individual’s career! Being happy and avoiding career burnout is very important. This session helped attendees better understand how to achieve joy at work, recognize warning signs of burnout and apply strategies to avoid burnout by more effectively managing work related stress.


Referral Application: Bridging the gaps in coordination of patient care

Carrie Strom, GLHC Implementation Consultant, and Steve Spieker, GLHC Manager of Solution Support


The GLHC Referral Application offers healthcare organizations and providers a secure system for sending and receiving referrals throughout Michigan.  In the nearly eight years since its first use, minor changes and improvements have been made. In 2019, a major upgrade to the Referrals solution will be released.

This upgrade will transform the tool into a web based application with a modern user interface and intuitive tools that provide transparency throughout the referral process. Attendees were able to preview the upgrade and see how one Michigan community is using it to transform healthcare and integrate social and medical services.


Begin with the end in mind: Health Information Technology as a link to honoring a person’s advance directive

Carol Robinson DNP, MS, BSN, RN, CHPN, Making Choices Michigan, Community Coordinator, and Mary Graham, GLHC Manager of Community Engagement


Healthcare providers and organizations need to know their patients’ wishes for “what matters most” when they can’t speak for themselves.  In this session, Dr. Carol Robinson of Making Choices Michigan offered attendees practical resources to support patients in assuring they receive the right (and desired) care at the critical time.


Changing Health Informatics Education to “Hardwire” Collaboration and Team Skills

Cynthia Coviak, PhD, RN and Guenter Tusch, PhD, Grand Valley State University


For more than a decade, leaders in health professions education have highlighted the needs of practicing health care providers for competencies in health informatics. Simultaneously, the demand for health information technology (HIT) applications has prompted increasing numbers of computer scientists and students in non-clinical informatics programs, who have little or no experience in the health care enterprise, to pursue degrees in the HIT field.

This presentation addressed the efforts of the American Medical Informatics Association (AMIA) to redefine the competencies of the members of the health informatics workforce.


Plenary Presentation – Dr. Abir

The System for Opioid Overdose Surveillance


Dr. Mashid Abir, MD, MSc addressed attendees after lunch. Dr. Abir is an emergency physician and health services researcher with a joint appointment at the University of Michigan and the RAND Corporation. She is the director of the ACUTE Care Research Unit. Dr. Abir’s research evaluates the continuum of acute care delivery in the United States, including pre-hospital, emergency, inpatient, and ambulatory care, with a focus on addressing policy-related questions pertaining to utilization, quality, efficiency, outcomes, and costs of acute care delivery in these settings. Her portfolio of funded projects includes NIH and foundation grants, and funding from state and federal government.


In her presentation, she described the System for Opioid Overdose Surveillance (S.O.S.). This surveillance project links data from emergency departments, emergency medical services, and medical examiners in order for accurate assessment of the number of non-fatal and fatal overdoses. Because the S.O.S. increases the timeliness and quality of overdose reporting, it assists in developing regional strategies to reduce fatal and non-fatal overdoses.

Great Lakes Health Connect would like to thank all those who attended West Michigan Summit!

We know many of you came as sole representatives from your organization and that some of you brought your whole team. Either way the GLHC staff are glad that you came to learn about the great things happening in West Michigan in health information exchange advancement.