Prince Conference & Event Center at Calvin College

1800 E Beltline Ave SE

Grand Rapids, MI 49546



8:00 – 8:30 am – Fireside Room & Great Hall

Registration / Networking / Continental Breakfast

8:30 – 9:00 am – Great Hall

Welcome & Sharing the West Michigan HIE Story
Doug Dietzman, GLHC Executive Director

9:00 – 9:45 am – Great Hall

Opening Keynote: Bonnie Wesorick, Founder and Chairman Emerita of Elsevier CPM Resource Center at Elsevier
Polarity Thinking: The Missing Logic Needed to Create a Connected Community

The legacy of today’s interprofessional healthcare leaders will be the successful transformation of the healthcare system at the point of care across the continuum. One of the major goals is to connect services across the community in order to create an integrated healthcare system that cares for humanity from pre-birth to death. This goal requires an understanding of a different way of thinking related to the issues that must be addressed to achieve the goal. Millions of dollars have been spent on change methodologies, but many desired outcomes have not been achieved or sustained over time. Why? Many healthcare leaders are masters of problem solving. However the major issues haunting healthcare today are combinations of problems and polarities. When leaders are not clear about how to differentiate between problems and polarities, there is wasted time, money and energy. All the problem solving approaches, no matter how good or how costly—cannot solve polarities.

The Polarity Thinking Model stops the cycle of fixing of problems and having them return again and again, prevents misdiagnosing the issue as a problem, visualizes how well the organization is managing polarities, and gives insights as to what actions are needed to leverage polarities and achieve sustainable outcomes. The Center for Creative Leadership declared that “leveraging of polarities” is a principle skill of the five skills essential for succeeding as a strategic leader. This session will share the basic principles of polarity thinking, relate some of the deep values that sit in the hearts of those who have committed to be a part of healthcare, identify some polarities that abound in the everyday word of healthcare and encourage a deeper study of this missing logic that is fundamental to healthcare transformation.

Bonnie Wesorick has connected thousands of healthcare professionals across the continent in the mission to create the best places to give and receive care. The nexus of her work is the development and implementation of a framework that guides point-of-care culture and practice transformation by providing tools, infrastructures and resources necessary to achieve and sustain quality care, including the first evidence based, interprofessional content that is integrated into health information technology.

The Bonnie Wesorick Center for Healthcare Transformation has been created at Grand Valley State University to honor and expand her legacy work. The Center created and is the home of The National Interprofessional Institute for Polarity Thinking in Healthcare. The Institute educates and provides access to resources to help individuals and organizations manage and leverage the multiple common and complex polarities necessary to achieve sustainable transformation.

Bonnie is an internationally known speaker, storyteller, author and visionary who has authored many books, articles, videos, CD’s and audiotapes. Bonnie is often a featured speaker and connects with the hearts and minds of others and brings a sense of direction and hope in the midst of chaos in today’s healthcare arena. Bonnie resides in West Michigan.

9:45 – 10:45 am – Great Hall

Panel Discussion: Health Policy Update and the Impact of Advocacy

A discussion about past, present, and future legislative action in areas affecting the healthcare industry and population health. Panelists will also cover the most effective ways that healthcare organizations can advocate for issues that affect them.

Doug Dietzman, GLHC Executive Director
David P. Bilardello, Spectrum Health VP Govt. Relations & Public Policy

10:45 – 11:00 am – Fireside Room & Great Hall


11:00 – 11:45 am – Great Hall

Lessons Learned from Implementing the GLHC Community Health Record (VIPR) in a Large Organization

Steve Spieker, GLHC Manager of Solution Support

The benefits of contributing information to and also accessing the GLHC Community Health Record – called the Virtual Integrated Patient Record (VIPR) – are numerous. Michigan healthcare organizations across the state have realized this value and are enhancing patient care and reducing costs. Representatives from three large health systems will discuss their journey – both successes and lessons learned – towards full implementation of VIPR. These real-world examples will demonstrate the diversity and flexibility of GLHC’s Community Health Record.

Community Representatives

  • Mike Harding, Deputy Director, Washtenaw County Community Mental Health
  • Rosalyn Beene-Harris, Health Information Exchange Analyst, Michigan Medicine
  • Cancer & Hematology Centers of West Michigan

11:45 – 12:30 pm – Fireside Room & Great Hall

Buffet Lunch

12:30 – 1:10 pm

Breakout Sessions – See descriptions

1:10 – 1:20 pm – Fireside Room


1:20 – 2:00 pm

Breakout Session – See descriptions

2:00 – 2:10 pm – Fireside Room


2:10 – 2:50 pm

Breakout Session – See descriptions

3:00 – 3:45 pm – Great Hall

Closing Keynote: Dr. Abdul El-Sayed
People, place, and public health in Detroit

Dr. Abul El-Sayed

As Health Director, Abdul El-Sayed faced one of the greatest public health crises in America. He rebuilt the Detroit Health Department around the well-being of children, making the Detroit Health Department one of the most innovative in the state. That meant providing comprehensive vision care to students in Detroit Public Schools; forcing Marathon Petroleum to invest $10 million to reduce their emissions; and screening 360 Detroit Public School buildings for lead in water.

Dr. El-Sayed is a University of Michigan graduate, Rhodes Scholar, and has earned a doctorate from Oxford University and a medical degree from Columbia University. As a public health professor, Abdul became an internationally recognized expert in health policy and health inequalities. In 2015, he became the youngest chief health official of a major American city, when Mayor Mike Duggan appointed him Health Director for the city of Detroit. In March 2017, Dr. El-Sayed resigned from that position and announced his intention to seek the Democratic nomination for Governor of Michigan.

3:45 – 4:00 pm – Great Hall

Closing Comments
Doug Dietzman, GLHC Executive Director