WMU Fetzer Center

2350 Business Ct
Kalamazoo, MI 49008


Complimentary parking is available directly adjacent to the Fetzer Center building in parking lot 72F. This specific parking lot on Western Michigan University campus is dedicated for Fetzer Center guest. Lot 72F has ample handicap accessible parking spaces available as well


7:30 – 8:30 am

Registration / Networking / Continental Breakfast

8:30 – 8:45 am

Opening Remarks from GLHC

Presenter: George Bosnjak, Director, Sales & Business Development at GLHC

8:45 – 9:45 am

Panel Discussion: Health Policy Update and the Impact of Advocacy

An hour discussion about past, present, and future legislative action in areas affecting the healthcare industry and population health. Panelists will also cover the most effective ways that healthcare organizations can advocate for issues that affect them.

  • Sara Wurfel, APR, Vice President for Public Affairs, Truscott Rossman
  • Stephanie Bogema, Chief of Staff for Senator O’Brien
  • Trisha Nesbitt, Legislative Director for Senator Schuitmaker
    • Trisha currently serves at Legislative Director to Senate President Pro Tempore Tonya Schuitmaker (R – Lawton). In this role she has worked with Governor Snyder’s Prescription Drug and Opioid Abuse Task Force. She is a graduate of Michigan State University’s James Madison College with a bachelor’s degree in International Relations. Trisha formerly served as Legislative Director at the Michigan House of Representatives, Statewide Field Director for a U.S. Senate campaign, Director of Constituent Relations at the Michigan House of Representatives, and Voter Vault Coordinator at the Michigan Republican Party. She recently completed a fellowship with the Michigan Political Leadership Program at Michigan State University. Trisha resides in Lawton with her husband.

Moderator: Brian Mack, Manager, Marketing and Communications at GLHC

9:45 – 10:00 Break


10:00 – 10:45 am

Community Level Set Presentation

Presenter: Mary Graham, GLHC Manager, Community Engagement

This interactive presentation will explore who we are as healthcare community, where we are in the journey toward becoming a “care-connected” community, and what opportunities exist to help us achieve that goal. Audience participation highly encouraged!

Mary Graham is the Manager of Community Engagement at Great Lakes Health Connect. She was delighted to join GLHC in late 2015 as part of her continued focus on provider-centered services that support the care community, improve health and outcomes, and reduce healthcare costs!  Mary is a Licensed Master of Social Work who started her career in Crisis Intervention.  She has worked as an adjunct Social Work professor, and in Residential Services for persons with Mental Illness, and in Clinical and Day Program Services for persons with Developmental Disabilities.  Her health plan experiences include the Wellness Plan and Priority Health, working regionally and state-wide with the provider communities.  Her passion for “making things work” lead her to GLHC because she wants to help providers and the wider community realize the full potential of the technology already in use.

10:45 – 11:45 am

Polarity Thinking: A Necessary Skill for Your Wicked Problems

Presenter: Evelyn Clingerman, PhD, CNE, RN, FNAP

Evelyn Clingerman

Evelyn is the Executive Director of The Bonnie Wesorick Center for Health Care Transformation where transformation work takes place bringing education and practice together in partnership. Dr. Clingerman leads projects that involve Polarity Thinking, presents guest lectures on the topic, and teaches a course on Polarity Thinking at GVSU.

This presentation demonstrates a process you can use to diminish resistance to change, facilitate resolution of conflict between polarized groups, and sustain positive outcomes in approaching issues that consistently re-emerge. We will discuss unavoidable, unsolvable and indestructible phenomena that are sometimes called wicked problems, polarities, dilemmas, or paradoxes.


  1. Distinguish polarities from problems.
  2. Identify the steps needed to successfully manage polarities in your work setting.
  3. Explain the process used to “see”, “map” and “act” on a polarity.


11:45 – 12:30 Lunch

Gluten free and vegetarian options available!

12:30 – 1:30 pm

MACRA Actions that Accelerate the Move to Value-based Healthcare

Presenter: Kelly Whittle, Founder & CEO at Whittle Advisors, LLC

Kelly Whittle

Kelly is a passionate strategist and expert in change leadership. As the founder of Whittle Advisors, she shares client successes through international speaking engagements and publications. Her experience includes expertise in strategy, change leadership, and solution implementation for hospitals, physician practices and specialty groups. With 20 years of leadership experience, she specializes in developing business strategies based on data-driven evidence. Her clients have been recognized nationally for outstanding transition achievements. She is a founder of the International Society of Digital Medicine, which is focused on international collaboration to improve healthcare outcomes through the use of technology

1:30 – 1:45 Break


1:45 – 2:30 pm

Connected Community IMPACT Presentation – Making a difference in patient care and office workflow with the right tools


  • Carrie Strom, West Michigan Implementation Consultant
    • Carrie has a passion for building bridges between healthcare providers to help them care for patients as efficiently and effectively as possible. She also enjoys many different styles of music and loves to attend concerts. One of her greatest joys is teaching music to kids, she has worked with over 300 children in the past 20 years. Carrie’s covers the following counties:Allegan, Barry, Berrien, Cass, Ionia, Kalamazoo, Kent, Mecosta, Montcalm, Muskegon, Newaygo, Oceana, Ottawa, St. Joseph, and Van Buren
  • Steve Spieker, Manager, Solution Support at GLHC
    • Steve Spieker has been with Great Lakes Health Connect since February 2011.  Steve is the Subject Matter Expert for a number of applications/solutions. As a Licensed Professional Counselor, Steve has worked in the medical and behavioral health field since 1988. Professional settings have included a runaway shelter, outpatient counseling, residential treatment facilities, an emergency department counselor, and a health insurance company.  He also co-authored the book:  The Cycle of Offense: A Framework for Treating Adolescent Sexual Offenders.”

Community Representatives:

  • Glenda Walker, Facility Manager, Cherry Health
  • Kari L Trumpie, Director of Human Resources and Patient Relations, Grand Rapids Opthalmology

At GLHC, we know one size doesn’t fit all, our participants come in all shapes and sizes. We pride ourselves on providing innovative solutions and services that fit into each of their unique workflows resulting in more efficient and effective care for patients. In this session, GLHC and the community representatives will discuss and present the many different ways that they are using health information exchange to make a difference in patient care and office workflow.


2:30 – 3:15 pm

Connected Community IMPACT Presentation – Telemedicine: a Tool for Interconnectivity

Presenter: Barry Brown, Executive Director at Answer Health On Demand

Barry Brown is a creative problem solver with 15 years of management experience, five in integrated health care systems. His background is in the development of programs that focus on integrating clinical care with technology and transforming the way care is delivered. Skilled at condensing complex strategies into concise road maps and action plans, Barry achieves organizational objectives by inspiring and empowering high performing cross-functional implementation teams.  Barry is currently the executive administrator for Answer Health on Demand, a multi-specialty telemedicine collaborative, and has led the development of telemedicine programs for Spectrum Health in Michigan and Providence Health and Services in Oregon.

3:15 – 3:30 pm

Final Thoughts and Next Steps from GLHC

Presenter: George Bosnjak, Director, Sales & Business Development at GLHC