The MSU Henry Center for Executive Development

3535 Forest Rd
Lansing, MI 48910




8:00 – 8:30 am
Registration / Networking / Continental Breakfast


8:30 am – 8:45 am
Opening Remarks from GLHC Executive Director Doug Dietzman


8:45 am – 9:45 am

Panel Discussion: Health Policy Update and the Impact of Advocacy

A discussion about past, present, and future legislative action in areas affecting the healthcare industry and population health. Panelists will also cover the most effective ways that healthcare organizations can advocate for issues that affect them.

Panel Members:

  • State Representative Hank Vaupel – Vaupel serves as the Chair of the committee on Health Policy. He is also a member of the committees on Tax Policy, Michigan Competitiveness, and Insurance. He represents the people of Livingston County, including the village of Fowlerville, townships of Conway, Cohoctah, Deerfield, Hartland, Howell, Handy, Iosco, Unadilla, Oceola, Marion, and Tyrone; the city of Howell and part of the city of Fenton.
  • State Representative Andy Schor – Schor is in his third term representing residents of the 68th House District, which includes most of the city of Lansing and all of Lansing Township. He has served on the Ethics and Elections, Michigan Competitiveness, Commerce and Trade, Education and Regulatory Reform committees. Schor was also the lead Democrat on the legislation that created the Healthy Michigan program, which has brought health care to 600,000 Michigan residents. Schor has also been very active in working on policies to address our heroin and prescription drug abuse crisis. Gov. Rick Snyder appointed Andy to his Task Force on Prescription Drug and Opioid Abuse.
  • Chris Mitchell, Senior Vice President, Advocacy for the Michigan Health & Hospital Association (MHA) – Mitchell joined MHA in 2006 and currently serves as senior vice president for advocacy. In this role, he serves as the chief lobbyist for the association and has day-to-day contact with legislators, state and federal officials, and leaders of other associations with interest in health policy issues.

Moderator: Doug Dietzman, GLHC Executive Director


9:45 – 10:00 am
Morning Break


10:00 – 10:45 am
Community Level Set

Mary Graham, GLHC Manager, Community Engagement

This interactive presentation will explore who we are as healthcare community, where we are in the journey toward becoming a “care-connected” community, and what opportunities exist to help us achieve that goal. Audience participation highly encouraged!


10:45 – 11:30 am


Case Management Transformation; Integrating Risk Management into the Process

Sue Vos, Program Director at Michigan Center for Clinical Systems Improvement (Mi-CCSI)

Sue Vos has been supporting care manager and primary care team training through MiCCSI and MiPCT since 2012. She is a certified case manager via the commission for case management and achieved “Master Trainer” status through Geisinger Health as a prerequisite for the MiPCT trainer role. In her previous role as a QI manager, she provided support to practices seeking advancement in Patient Centered Medical Home through the BCBSM PCMH PGIP program and NCQA. Sue has hands on experience as both a case manager and supervising case managers.

Mi-CCSI supports its stakeholders and their communities to: Deploy models that deliver better care for individuals, improved population health and lower cost; Promote initiatives supporting clinical integration; and Develop and provide care management training.


11:30 – 12:30 pm



12:30 – 1:30 pm

The GLHC connected community impact: Making a difference in patient care and office workflow

Bryan Bulock and Carrie Strom, GLHC Implementation Consultants

Healthcare organizations across the state, both large and small are using GLHC solutions and services to enhance patient care, improve workflow, and reduce costs.  In this presentation, GLHC participants will explain the unique ways that health information exchange services have been deployed at their organizations and the significant impacts it has made.  Recognizing the uniqueness of healthcare organizations assists GLHC in shaping solutions and services to meet their needs.

Community Representatives:

  • Teresa Reid, Team Leader at East Lansing Orthopedic Association
  • Jessica Savage, EHR Specialist at Ingham Community Health Centers part of Ingham County Health Department

1:30 – 1:45

Afternoon Break


1:45 – 2:30 pm


The ROI of Telemedicine

Amanda Reed, Director of Operations at MedNow

Spectrum Health has the return on investment (ROI) metrics to prove that telehealth programs are making an impact on both operations and the delivery of care. Spectrum Health is a not-for-profit, integrated health system based in West Michigan that has developed and managed their telehealth program like a business. Keeping their business objectives front and center, Spectrum has the ROI metrics to prove that telehealth programs are making an impact on both operations and the delivery of care.


Amanda (Mandy) Reed

Amanda Reed is the Director of Operations for MedNow at Spectrum Health.  Amanda leads a dedicated group of individuals focused exclusively on the development and deployment of telehealth. Through the integration of technology and change management, MedNow is able to offer patients enhanced access to lower cost and more convenient care as the most robust telehealth program in the State of Michigan.  Amanda’s career experience in business development, physician relations and operations is beneficial in the growth of MedNow services at Spectrum Health. Amanda earned a Master’s Degree in Health Administration from Grand Valley State University where she also serves as an adjunct professor.


2:30 – 3:15 pm


Integration of Health Information Exchange in Long Term Post-Acute Care

Brian Morrill, IT Director at Clark Retirement

Brian Morrill

Brian’s presentation will review the process of integrating health information exchange technology within a long-term care/post-acute care environment. He will explain the value that is created for enhancing care quality, continuity, and outcomes.






3:15 – 3:30 pm

Closing Comments from Doug Dietzman, GLHC Executive Director


3:45 – 4:45 (OPTIONAL)

Post Summit Learning Lab

Bryan Bulock and Carrie Strom, GLHC Implementation Consultants

The 2017 Capital Area Summit agenda was full of presentations and testimonials that explained how GLHC fits into each of their organizations unique workflows and structures, resulting in enhanced patient care and reduced cost. We realize that our participants come in all shapes and sizes so this Post-Summit demonstration session will be shaped by your needs; answering your questions and showing you what the GLHC applications and tools actually look like. Whether its tips and tricks of using the Referral Applications or searching for clinical information in VIPR or something in between, this session is for you – both intro and advanced users welcome.