WMU Fetzer Center

2350 Business Ct
Kalamazoo, MI 49008


Complimentary parking is available directly adjacent to the Fetzer Center building in parking lot 72F. This specific parking lot on Western Michigan University campus is dedicated for Fetzer Center guest. Lot 72F has ample handicap accessible parking spaces available as well


7:30 – 8:30 am

Registration / Networking / Continental Breakfast

8:30 – 8:45 am

Opening Remarks from GLHC

Presenter: George Bosnjak, Director, Sales & Business Development at GLHC

8:45 – 9:45 am

Panel Discussion: Health Policy Update and the Impact of Advocacy

An hour discussion about past, present, and future legislative action in areas affecting the healthcare industry and population health. Panelists will also cover the most effective ways that healthcare organizations can advocate for issues that affect them.

  • Stephanie Bogema, Chief of Staff for Senator O’Brien
  • Trisha Nesbitt, Legislative Director for Senator Schuitmaker
    • Trisha currently serves at Legislative Director to Senate President Pro Tempore Tonya Schuitmaker (R – Lawton). In this role she has worked with Governor Snyder’s Prescription Drug and Opioid Abuse Task Force. She is a graduate of Michigan State University’s James Madison College with a bachelor’s degree in International Relations. Trisha formerly served as Legislative Director at the Michigan House of Representatives, Statewide Field Director for a U.S. Senate campaign, Director of Constituent Relations at the Michigan House of Representatives, and Voter Vault Coordinator at the Michigan Republican Party. She recently completed a fellowship with the Michigan Political Leadership Program at Michigan State University. Trisha resides in Lawton with her husband.

Moderator: Brian Mack, Manager, Marketing and Communications at GLHC

9:45 – 10:00 Break


10:00 – 10:45 am

Morning GLHC presentation

10:45 – 11:30 am

Polarity Thinking: A Necessary Skill for Your Wicked Problems

Presenter: Evelyn Clingerman, PhD, CNE, RN, FNAP

Evelyn Clingerman

Evelyn is the Executive Director of The Bonnie Wesorick Center for Health Care Transformation where transformation work takes place bringing education and practice together in partnership. Dr. Clingerman leads projects that involve Polarity Thinking, presents guest lectures on the topic, and teaches a course on Polarity Thinking at GVSU.

This presentation demonstrates a process you can use to diminish resistance to change, facilitate resolution of conflict between polarized groups, and sustain positive outcomes in approaching issues that consistently re-emerge. We will discuss unavoidable, unsolvable and indestructible phenomena that are sometimes called wicked problems, polarities, dilemmas, or paradoxes.


  1. Distinguish polarities from problems.
  2. Identify the steps needed to successfully manage polarities in your work setting.
  3. Explain the process used to “see”, “map” and “act” on a polarity.

11:30 – 12:30 Lunch

Gluten free and vegetarian options available!

12:30 – 1:30 pm

MACRA Actions that Accelerate the Move to Value-based Healthcare

Presenter: Kelly Whittle, Founder & CEO at Whittle Advisors, LLC

Kelly Whittle

Kelly is a passionate strategist and expert in change leadership. As the founder of Whittle Advisors, she shares client successes through international speaking engagements and publications. Her experience includes expertise in strategy, change leadership, and solution implementation for hospitals, physician practices and specialty groups. With 20 years of leadership experience, she specializes in developing business strategies based on data-driven evidence. Her clients have been recognized nationally for outstanding transition achievements. She is a founder of the International Society of Digital Medicine, which is focused on international collaboration to improve healthcare outcomes through the use of technology

1:30 – 1:45 Break


1:45 – 2:30 pm

Connected Community IMPACT Presentation

2:30 – 3:15 pm

Connected Community IMPACT Presentation – Telemedicine: a Tool for Interconnectivity

Presenter: Barry Brown, Executive Director at Answer Health On Demand

Barry Brown is a creative problem solver with 15 years of management experience, 5 in integrated health care systems. His background is in the development of programs that focus on integrating clinical care with technology and transforming the way care is delivered. Skilled at condensing complex strategies into concise road maps and action plans, Barry achieves organizational objectives by inspiring and empowering high performing cross-functional implementation teams.  Barry is currently the executive administrator for Answer Health on Demand, a multi-specialty telemedicine collaborative, and has led the development of telemedicine programs for Spectrum Health in Michigan and Providence Health and Services in Oregon.

3:15 – 3:30 pm

Final Thoughts and Next Steps from GLHC

Presenter: George Bosnjak, Director, Sales & Business Development at GLHC


*Check back frequently to view updates to the agenda